Charnapo Privacy Policy

Effective Date: November 29, 2024

At Charnapo, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with our services. By using Charnapo.com (the “Website”), you agree to the collection and use of your information as described in this policy. Please read this policy carefully to understand how we handle your personal data.

1. Information We Collect

We collect personal information to provide a better experience and to process your orders. The types of personal information we may collect include:

a. Personal Identification Information

When you create an account, make a purchase, or contact us, we may collect the following personal details:

  • Name
  • Email address
  • Mailing address
  • Phone number
  • Payment details (credit card information, PayPal, etc.)
  • Shipping address

b. Non-Personal Identification Information

We also collect non-personal data, which includes information about your usage of our website:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited on our website
  • Time spent on our website
  • Referring website URLs

We use this non-personal information to improve the functionality and performance of our website.

c. Cookies

We use cookies and similar technologies to collect information and improve your browsing experience on our website. Cookies are small data files stored on your device that help us recognize you and personalize your experience. You can choose to disable cookies in your browser settings, but please note that some features of our website may not function properly without them.

2. How We Use Your Information

The information we collect is used for the following purposes:

  • To Process Orders: We use your personal details to process orders, process payments, and deliver the products you purchase from Charnapo.

  • Customer Support: We may use your information to respond to your inquiries, provide customer service, and address any issues or concerns you have about our products or services.

  • Marketing and Promotions: With your consent, we may send you promotional emails, newsletters, or special offers. You can opt out of these communications at any time by following the unsubscribe link in the email.

  • Website Functionality: We use your non-personal data to enhance your user experience, improve our website’s performance, and analyze trends and behaviors to better serve our customers.

  • Security and Fraud Prevention: We use your information to detect and prevent fraud, as well as to ensure the security of our website and services.

3. How We Protect Your Information

We take the protection of your personal information seriously. We implement a variety of security measures to ensure the safety of your personal data:

  • Encryption: We use Secure Socket Layer (SSL) encryption to protect your sensitive information, such as payment details, during transmission over the internet.

  • Data Storage: Your personal information is stored in secure servers, and access to your data is restricted to authorized personnel only.

  • Payment Processing: We use third-party payment processors to handle financial transactions securely. Charnapo does not store your full credit card information; these processors manage the transaction securely on our behalf.

4. Sharing Your Information

We respect your privacy and will not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers for specific purposes, including:

  • Payment Processors: We may share payment information with secure payment gateways like PayPal or credit card processors to process your transactions.

  • Shipping and Delivery: We may share your shipping address with courier companies (e.g., USPS, FedEx) to deliver your orders.

  • Service Providers: We may share your information with service providers who help us run our business, such as website hosting, email marketing, and customer support platforms.

These third parties are obligated to use your personal information only to perform services on our behalf and in compliance with applicable privacy laws.

5. Your Rights and Choices

You have certain rights concerning your personal data:

  • Access: You may request access to the personal information we hold about you. If you want to review, update, or delete your personal data, you can contact us at info@charnapo.com.

  • Opt-Out of Marketing Communications: If you no longer wish to receive promotional emails from us, you can opt-out by clicking the “unsubscribe” link in the email or by contacting us directly.

  • Cookies: You have the option to disable cookies in your browser settings. However, this may limit your ability to use some features of our website.

  • Data Deletion: You may request the deletion of your personal data, subject to legal and regulatory retention requirements.

6. Third-Party Links

Our website may contain links to third-party websites, including social media platforms, affiliates, and advertisers. These third-party sites have their own privacy policies, which may differ from ours. We encourage you to review their privacy policies before providing any personal information to these sites. Charnapo is not responsible for the privacy practices or content of these third-party websites.

7. Children’s Privacy

Charnapo.com is not intended for use by individuals under the age of 18. We do not knowingly collect or solicit personal information from children under 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.

8. Changes to the Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. When we do, we will update the “Effective Date” at the top of this page. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information. Any changes to this Privacy Policy will apply to information collected after the updated date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: